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IT Help Desk Technician

Hudsonville, MI

We are growing and looking for a talented IT Help Desk Technician to join our team!  Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. 

The Help Desk Technician will provide front-line support to our internal customers and work on a variety of technology projects.

Responsibilities:

  • Monitors and maintains the organizational computer system's daily performance.
  • Provides technical support, troubleshoots and resolves urgent technical issues, while           responding to help requests in person and by phone.
  • Identifies and escalates complex issues to management. Compiles daily or weekly issues log for management.
  • Compiles daily or weekly issues log for management.
  • Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs. 
  • Writes user manuals and trains staff as needed. 
 Qualifications:
  • Associate's degree in an IT field preferred and 1 year experience 
  • Working knowledge of Google Workspace, Chrome OS, Microsoft Windows, and VMWare Horizon is a plus, but not required.
  • Excellent customer service skills
  • A true passion for technology
Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. We are growing and looking for talented individuals to join our team!

People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.

We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving. And we recognize that we are only a part of our employees' lives. Our culture embraces the family. We celebrate accomplishments -- both inside the workplace and out. We aim to replicate the family structure on the manufacturing floor by establishing work teams committed to one another -- and to our customers.

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