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IT Help Desk Technician Intern

Hudsonville, MI

We are growing and looking for a talented IT Help Desk Technician Intern to join our team!  Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. 

The Help Desk Technician will provide front-line support to our internal customers and work on a variety of technology projects. The position is on-site at our Hudsonville facility. We are looking for someone who can work 20 hours/week. 

Responsibilities:

  • Monitors and maintains the organizational computer system's daily performance.
  • Provides technical support, troubleshoots and resolves urgent technical issues, while responding to help requests in person and by phone.
  • Identifies and escalates complex issues to management. Compiles daily or weekly issues log for management.
  • Compiles daily or weekly issues log for management.
  • Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs. 
  • Writes user manuals and trains staff as needed. 
 Qualifications:
  • Progress towards an Associate's degree in an IT field or a combination of experience and IT certifications 
  • Working knowledge of Google Workspace, Chrome OS, Microsoft Windows, and VMWare Horizon is a plus, but not required.
  • Excellent customer service skills
  • A true passion for technology


People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.

We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving. And we recognize that we are only a part of our employees' lives. Our culture embraces the family. We celebrate accomplishments -- both inside the workplace and out. We aim to replicate the family structure on the manufacturing floor by establishing work teams committed to one another -- and to our customers.

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