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What You’ll Do
Your future starts here! The Helpdesk Technician Intern will provide front-line support to our internal customers and work on a variety of technology projects. This is a part time position.
Responsibilities:
- Monitors and maintains the organizational computer system's daily performance.
- Provides technical support, troubleshoots and resolves urgent technical issues, while responding to help requests in person and by phone.
- Identifies and escalates complex issues to management.
- Compiles daily or weekly issues log for management.
- Installs and repairs computer hardware and software, cleans computers, and runns diagnostic programs
- Writes user manuals and trains staff as needed.
What You’ll Bring
Qualifications:
- Working towards a degree in an IT field or a combination of experience and IT certifications
- Working knowledge of Google Workspace, Chrome OS, Microsoft Windows, and VMWare Horizon is a plus, but not required.
- Excellent customer service skills
- A true passion for technology